Gorgias vs Help Scout

An editor-assessed head-to-head for Customer Support tools.

★ 4.4

Rating

★ 4.3

$10–paid tiers

Pricing

$20–paid tiers

N/A

Commission

N/A

n/a

Ecom-native macros
AI automation
Order context in tickets
Shopify data sync

Pros

Shared inbox
Docs & live chat
Human feel
Easy onboarding

Price scales with tickets
Setup for complex flows

Cons

Less enterprise
No phone

Gorgias

Gorgias is the helpdesk built for ecommerce, surfacing order data inside tickets and automating replies with AI macros. The right support desk once volume grows.

Visit Gorgias

Help Scout

Help Scout keeps support feeling personal with a shared inbox and docs, a good step up from Tawk.to for small teams that want a real help desk.

Visit Help Scout

Both tools are editors' picks in Customer Support. Your best fit depends on shipping regions, budget and catalog needs \u2014 compare the pros and cons above.