Which is better, Gorgias or Help Scout?

Gorgias and Help Scout serve the same customer support use case with different strengths. Compare the pricing, pros and cons above, then pick by your budget, shipping or target regions, and must-have features. There is no single winner — only the better fit for your store.

← Customer Support

Gorgias vs Help Scout

An editor-assessed head-to-head for Customer Support tools.

★ 4.4

Rating

★ 4.3

$10–paid tiers

Pricing

$20–paid tiers

N/A

Commission

N/A

n/a

Ecom-native macros
AI automation
Order context in tickets
Shopify data sync

Pros

Shared inbox
Docs & live chat
Human feel
Easy onboarding

Price scales with tickets
Setup for complex flows

Cons

Less enterprise
No phone

Gorgias

Gorgias is the helpdesk built for ecommerce, surfacing order data inside tickets and automating replies with AI macros. The right support desk once volume grows.

Visit Gorgias

Help Scout

Help Scout keeps support feeling personal with a shared inbox and docs, a good step up from Tawk.to for small teams that want a real help desk.

Visit Help Scout

How to choose between Gorgias and Help Scout

Both tools are editors' picks in Customer Support. Start from the row that matters most to your store \u2014 usually pricing and the pros/cons above \u2014 then weigh shipping or target regions and the features you will actually use. The “better” tool is the one that fits your budget and catalog, not the one with the higher editor score.

Both tools are editors' picks in Customer Support. Your best fit depends on shipping regions, budget and catalog needs \u2014 compare the pros and cons above.