Gorgias vs Intercom

An editor-assessed head-to-head for Customer Support tools.

★ 4.4

Rating

★ 4.1

$10–paid tiers

Pricing

Custom

N/A

Commission

N/A

n/a

Ecom-native macros
AI automation
Order context in tickets
Shopify data sync

Pros

Fin AI agent
Proactive messaging
Omni-channel
Rich integrations

Price scales with tickets
Setup for complex flows

Cons

Expensive
Complex pricing

Gorgias

Gorgias is the helpdesk built for ecommerce, surfacing order data inside tickets and automating replies with AI macros. The right support desk once volume grows.

Visit Gorgias

Intercom

Intercom blends a powerful AI agent with proactive messaging across channels, best for teams that want a polished, productized support experience.

Visit Intercom

Both tools are editors' picks in Customer Support. Your best fit depends on shipping regions, budget and catalog needs \u2014 compare the pros and cons above.