Gorgias vs LiveChat

An editor-assessed head-to-head for Customer Support tools.

★ 4.4

Rating

★ 4.2

$10–paid tiers

Pricing

$20–paid tiers

N/A

Commission

N/A

n/a

Ecom-native macros
AI automation
Order context in tickets
Shopify data sync

Pros

Mature chat
Tickets & AI
Integrations
Mobile apps

Price scales with tickets
Setup for complex flows

Cons

Seat-based pricing
Add-ons cost

Gorgias

Gorgias is the helpdesk built for ecommerce, surfacing order data inside tickets and automating replies with AI macros. The right support desk once volume grows.

Visit Gorgias

LiveChat

LiveChat is the established live-chat and help-desk tool with a large integration marketplace, reliable for stores wanting chat plus ticketing.

Visit LiveChat

Both tools are editors' picks in Customer Support. Your best fit depends on shipping regions, budget and catalog needs \u2014 compare the pros and cons above.