Gorgias vs Tawk.to

An editor-assessed head-to-head for Customer Support tools.

★ 4.4

Rating

★ 4.2

$10–paid tiers

Pricing

Free (paid add-ons)

N/A

Commission

N/A

n/a

Ecom-native macros
AI automation
Order context in tickets
Shopify data sync

Pros

Free live chat
Agents & triggers
Knowledge base
Mobile apps

Price scales with tickets
Setup for complex flows

Cons

Branded unless you pay
Limited automation free

Gorgias

Gorgias is the helpdesk built for ecommerce, surfacing order data inside tickets and automating replies with AI macros. The right support desk once volume grows.

Visit Gorgias

Tawk.to

Tawk.to is the free live chat default. Unbeatable on price for early-stage stores that just need to answer questions in real time.

Visit Tawk.to

Both tools are editors' picks in Customer Support. Your best fit depends on shipping regions, budget and catalog needs \u2014 compare the pros and cons above.