Tawk.to vs Help Scout

An editor-assessed head-to-head for Customer Support tools.

★ 4.2

Rating

★ 4.3

Free (paid add-ons)

Pricing

$20–paid tiers

N/A

Commission

N/A

n/a

Free live chat
Agents & triggers
Knowledge base
Mobile apps

Pros

Shared inbox
Docs & live chat
Human feel
Easy onboarding

Branded unless you pay
Limited automation free

Cons

Less enterprise
No phone

Tawk.to

Tawk.to is the free live chat default. Unbeatable on price for early-stage stores that just need to answer questions in real time.

Visit Tawk.to

Help Scout

Help Scout keeps support feeling personal with a shared inbox and docs, a good step up from Tawk.to for small teams that want a real help desk.

Visit Help Scout

Both tools are editors' picks in Customer Support. Your best fit depends on shipping regions, budget and catalog needs \u2014 compare the pros and cons above.