Tawk.to vs Intercom

An editor-assessed head-to-head for Customer Support tools.

★ 4.2

Rating

★ 4.1

Free (paid add-ons)

Pricing

Custom

N/A

Commission

N/A

n/a

Free live chat
Agents & triggers
Knowledge base
Mobile apps

Pros

Fin AI agent
Proactive messaging
Omni-channel
Rich integrations

Branded unless you pay
Limited automation free

Cons

Expensive
Complex pricing

Tawk.to

Tawk.to is the free live chat default. Unbeatable on price for early-stage stores that just need to answer questions in real time.

Visit Tawk.to

Intercom

Intercom blends a powerful AI agent with proactive messaging across channels, best for teams that want a polished, productized support experience.

Visit Intercom

Both tools are editors' picks in Customer Support. Your best fit depends on shipping regions, budget and catalog needs \u2014 compare the pros and cons above.