DTCwise
Customer Support

Tawk.to vs Re:amaze

An editor-assessed head-to-head for Customer Support tools.

4.2
Rating
4.3
Free (paid add-ons)
Pricing
$29–paid tiers
N/A
Commission
N/A
n/a
Cookie
n/a
  • Free live chat
  • Agents & triggers
  • Knowledge base
  • Mobile apps
Pros
  • Live chat
  • Helpdesk
  • CRM context
  • Automation
  • Branded unless you pay
  • Limited automation free
Cons
  • Learning curve
  • Less known than Zendesk/Gorgias

Tawk.to

Tawk.to is the free live chat default. Unbeatable on price for early-stage stores that just need to answer questions in real time.

Visit Tawk.to

Re:amaze

Re:amaze unifies chat, helpdesk and CRM so support and customer context live in one place. A neat middle ground between Tawk.to and enterprise desks.

Visit Re:amaze

Both tools are editors' picks in Customer Support. Your best fit depends on shipping regions, budget and catalog needs \u2014 compare the pros and cons above.