Tidio
Customer Support★★★★
4.3
Live chat + chatbots, affordably
Free–paid tiers
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See how Gorgias compares head-to-head →
Gorgias
★★★★4.4/5Ecommerce-native helpdesk with AI
- Pricing
- $10–paid tiers
- Commission
- N/A
- Cookie window
- n/a
- Last reviewed
- 2026-08-30
Our take
Gorgias is the helpdesk built for ecommerce, surfacing order data inside tickets and automating replies with AI macros. The right support desk once volume grows.
Pros
- Ecom-native macros
- AI automation
- Order context in tickets
- Shopify data sync
Cons
- Price scales with tickets
- Setup for complex flows
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Frequently asked questions
What is Gorgias?
Gorgias is a customer support tool for DTC, Shopify and independent e-commerce stores. Gorgias is the helpdesk built for ecommerce, surfacing order data inside tickets and automating replies with AI macros. The right support desk once volume grows.
How much does Gorgias cost?
Gorgias is listed at $10–paid tiers. Vendor pricing changes often — confirm the current rate on the official site before subscribing.
Is Gorgias worth it for DTC brands?
Gorgias scores 4.4/5 in our hands-on review. Its main strengths: ecom-native macros, ai automation, order context in tickets. The trade-offs to accept: price scales with tickets, setup for complex flows.
What are the best alternatives to Gorgias?
If Gorgias is not the right fit, the closest options in our Customer Support shortlist are Tidio (4.3/5, Free–paid tiers), Re:amaze (4.3/5, $29–paid tiers), Help Scout (4.3/5, $20–paid tiers). Compare them side by side before you commit.