Gorgias
Customer Support★★★★
4.4
Ecommerce-native helpdesk with AI
$10–paid tiers
← Customer Support
Zendesk
★★★★4.1/5Enterprise support suite
- Pricing
- $19–paid tiers
- Commission
- N/A
- Cookie window
- n/a
- Last reviewed
- 2026-08-30
Our take
Zendesk is the enterprise support suite with omnichannel and deep reporting. Powerful, but usually more than a small DTC store needs early on.
Pros
- Enterprise-grade
- Omnichannel
- Deep reporting
- Large ecosystem
Cons
- Overkill for small stores
- Can get expensive
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