Gorgias
Customer Support★★★★
4.4
Ecommerce-native helpdesk with AI
$10–paid tiers
← Customer Support
See how LiveChat compares head-to-head →
LiveChat
★★★★4.2/5Live chat & help desk
- Pricing
- $20–paid tiers
- Commission
- N/A
- Cookie window
- n/a
- Last reviewed
- 2026-08-30
Our take
LiveChat is the established live-chat and help-desk tool with a large integration marketplace, reliable for stores wanting chat plus ticketing.
Pros
- Mature chat
- Tickets & AI
- Integrations
- Mobile apps
Cons
- Seat-based pricing
- Add-ons cost
Alternatives to LiveChat
Tidio
Customer Support★★★★
4.3
Live chat + chatbots, affordably
Free–paid tiers
Zendesk
Customer Support★★★★
4.1
Enterprise support suite
$19–paid tiers
Tawk.to
Customer Support★★★★
4.2
Free live chat
Free (paid add-ons)
Re:amaze
Customer Support★★★★
4.3
Chat + helpdesk + CRM
$29–paid tiers
Help Scout
Customer Support★★★★
4.3
Human, lightweight help desk
$20–paid tiers
Intercom
Customer Support★★★★
4.1
Productized customer messaging
Custom
Zoho Desk
Customer Support★★★★
4.1
Affordable omnichannel desk
$14–paid tiers
Chatra
Customer Support★★★★
4.0
Chat + cart-saver bots
Free–paid tiers
Frequently asked questions
What is LiveChat?
LiveChat is a customer support tool for DTC, Shopify and independent e-commerce stores. LiveChat is the established live-chat and help-desk tool with a large integration marketplace, reliable for stores wanting chat plus ticketing.
How much does LiveChat cost?
LiveChat is listed at $20–paid tiers. Vendor pricing changes often — confirm the current rate on the official site before subscribing.
Is LiveChat worth it for DTC brands?
LiveChat scores 4.2/5 in our hands-on review. Its main strengths: mature chat, tickets & ai, integrations. The trade-offs to accept: seat-based pricing, add-ons cost.
What are the best alternatives to LiveChat?
If LiveChat is not the right fit, the closest options in our Customer Support shortlist are Gorgias (4.4/5, $10–paid tiers), Tidio (4.3/5, Free–paid tiers), Re:amaze (4.3/5, $29–paid tiers). Compare them side by side before you commit.