Gorgias
Customer Support★★★★
4.4
Ecommerce-native helpdesk with AI
$10–paid tiers
← Help Scout review
Help Scout Alternatives
No single tool fits every store. The customer support tools below are the ones our editors shortlist as alternatives to Help Scout \u2014 each with its own pricing, strengths and trade-offs. Compare them side by side, then open any full review.
What Help Scout does well
- Shared inbox
- Docs & live chat
- Human feel
- Easy onboarding
Where Help Scout falls short
- Less enterprise
- No phone
9 customer support tools our editors consider as alternatives to Help Scout.
Tidio
Customer Support★★★★
4.3
Live chat + chatbots, affordably
Free–paid tiers
Zendesk
Customer Support★★★★
4.1
Enterprise support suite
$19–paid tiers
Tawk.to
Customer Support★★★★
4.2
Free live chat
Free (paid add-ons)
Re:amaze
Customer Support★★★★
4.3
Chat + helpdesk + CRM
$29–paid tiers
Intercom
Customer Support★★★★
4.1
Productized customer messaging
Custom
Zoho Desk
Customer Support★★★★
4.1
Affordable omnichannel desk
$14–paid tiers
LiveChat
Customer Support★★★★
4.2
Live chat & help desk
$20–paid tiers
Chatra
Customer Support★★★★
4.0
Chat + cart-saver bots
Free–paid tiers