Gorgias
Customer Support★★★★
4.4
Ecommerce-native helpdesk with AI
$10–paid tiers
← Zendesk review
Zendesk Alternatives
No single tool fits every store. The customer support tools below are the ones our editors shortlist as alternatives to Zendesk \u2014 each with its own pricing, strengths and trade-offs. Compare them side by side, then open any full review.
What Zendesk does well
- Enterprise-grade
- Omnichannel
- Deep reporting
- Large ecosystem
Where Zendesk falls short
- Overkill for small stores
- Can get expensive
9 customer support tools our editors consider as alternatives to Zendesk.
Tidio
Customer Support★★★★
4.3
Live chat + chatbots, affordably
Free–paid tiers
Tawk.to
Customer Support★★★★
4.2
Free live chat
Free (paid add-ons)
Re:amaze
Customer Support★★★★
4.3
Chat + helpdesk + CRM
$29–paid tiers
Help Scout
Customer Support★★★★
4.3
Human, lightweight help desk
$20–paid tiers
Intercom
Customer Support★★★★
4.1
Productized customer messaging
Custom
Zoho Desk
Customer Support★★★★
4.1
Affordable omnichannel desk
$14–paid tiers
LiveChat
Customer Support★★★★
4.2
Live chat & help desk
$20–paid tiers
Chatra
Customer Support★★★★
4.0
Chat + cart-saver bots
Free–paid tiers