Gorgias
Customer Support★★★★
4.4
Ecommerce-native helpdesk with AI
$10–paid tiers
← Zoho Desk review
Zoho Desk Alternatives
No single tool fits every store. The customer support tools below are the ones our editors shortlist as alternatives to Zoho Desk \u2014 each with its own pricing, strengths and trade-offs. Compare them side by side, then open any full review.
What Zoho Desk does well
- Low cost
- Omnichannel
- AI assist
- Zoho ecosystem
Where Zoho Desk falls short
- UI dated
- Best with Zoho suite
9 customer support tools our editors consider as alternatives to Zoho Desk.
Tidio
Customer Support★★★★
4.3
Live chat + chatbots, affordably
Free–paid tiers
Zendesk
Customer Support★★★★
4.1
Enterprise support suite
$19–paid tiers
Tawk.to
Customer Support★★★★
4.2
Free live chat
Free (paid add-ons)
Re:amaze
Customer Support★★★★
4.3
Chat + helpdesk + CRM
$29–paid tiers
Help Scout
Customer Support★★★★
4.3
Human, lightweight help desk
$20–paid tiers
Intercom
Customer Support★★★★
4.1
Productized customer messaging
Custom
LiveChat
Customer Support★★★★
4.2
Live chat & help desk
$20–paid tiers
Chatra
Customer Support★★★★
4.0
Chat + cart-saver bots
Free–paid tiers